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Frequently Asked Questions


In most situations we will make any needed repairs or updates, paint, clean, and clean or replace the carpet if needed.

Yes, we have 24-hour emergency maintenance that lives on-site.

Work orders can be submitted online through Resident Services, by calling the office during normal office hours, or by calling the emergency maintenance number.

Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.

You do not have to be present, you can give maintenance permission to enter your apartment.

You can contact the stand-by maintenance technician, via the stand-by emergency number, and a maintenance technician will unlock your apartment after your identification has been verified.

A reasonable number of paintings or pictures may be hung in the apartment using only small wire nails.


Carports, swimming pool, recycling, off street parking, clubhouse, full-size washer and dryer, dishwasher, refrigerator, gas range, and third-floor cathedral ceilings.

Memorial Day Weekend to Labor Day Weekend from 10:00am to Sunset, 7 days a week.

Yes, open lot parking and carports are available to rent.

There is a full-size washer and dryer in each apartment.

In select buildings, a maximum of two pets are allowed per apartment. A combination of cats and dogs are permitted. The weight of any individual dog or cat cannot exceed 75 lbs. The combined weight of any two animals cannot exceed 100 lbs. Pets must be spayed or neutered. Contact our office for breed restrictions.

$20.00 per month for pet rent and a $150.00 non-refundable pet deposit.

Yes, please contact the office for details.

Full-size washer and dryer, dishwasher, refrigerator, and gas range.

Yes, please contact the Leasing Office for details.

Any apartment that you choose can be furnished through this third-party. You can view our availability and select an apartment through our website.

Yes, our shortest lease term is 6 months.

Yes, we offer corporate housing through VIA by Edward Rose. Please contact your Leasing Office for more information.

Due to COVID-19 we will no longer be able to accept packages in our office.


There are no quiet hours. We charge a fee to rent our community building where applicable.

You are welcome to make an appointment, but we do accept walk-ins as well.

Management works on site and is available by phone and email.

Usually within 24 hours, however it can take up to 3 business days.

You will need to pay your Security Deposit, Administrative Fee and your pro-rated rent amount.

Our Leasing Consultants are happy to provide any information for first-time renters.

In addition to mailing a check or money order to the owner’s address at P.O. Box 4053, Kalamazoo, MI 49003, a resident may make all rent payments (a) online by either electronic bank ACH transfer, debit card or credit card (Visa, Mastercard, Discover or American Express); or (b) through owner’s designated Walk-in Payment System (WIPS) program.

Go to, select resident login from the options on the top right corner of the web page, select make payments, select pay now, add payment option if necessary and continue through prompted steps.

There are additional fees for Internet service, Dish Network and carports.

Gas, water, sewer, and trash.

Go to or call 1-800-311-4634.

We only allow Bloom Broadband for Internet and cable, there is also an option to get Dish Network.

You are allowed to have guests at your apartment. We do ask that any guests please park in parking spots facing away from the building.

Yes, you would need to pay a new security deposit to the new community that you are moving into.

An Early Termination Fee will be charged which is 200% of the current monthly rent.


South Bend Airport, Notre Dame, Potawatomi Zoo, Four Winds Field, Downtown South Bend and many parks are within 5 miles.

South Bend Community Schools.

Rum Village Dog Park is about 4 1/2 miles away.

Yes, Riverside Trail and LaSalle Trail have access within a mile.

Walmart and Meijer are our closest stores.

Starbucks is 1.9 miles away and Biggby Coffee is 2.1 miles away.


On Portage Rd. next to Meijer.

Portage Ave. & Cleveland Rd.

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Our team is always ready to answer your questions.